Contact Us
We're here to help. Whether you have questions about subscription plans, a technical question, or want to learn more about TrainDojo, get in touch with us.
General Inquiries
For commercial inquiries, questions regarding subscription plans, partnerships, or general information about the TrainDojo service.
If you are a coach or gym manager and want to discover whether TrainDojo fits your needs, email us here: a team member will reply directly.
info@train-dojo.itTechnical Support
Encountering a bug in the app, having trouble setting up your Dojo, unable to access your account, or having an issue with your subscription?
Write to this address with a detailed description of the issue (device used, actions taken before the error, screenshot if available). Before reaching out, try clearing browser cache or updating the app.
help@train-dojo.itResponse Times
We do our best to reply to all emails within 24-48 business hours. Inquiries received over the weekend are handled starting Monday morning.
If you have an urgent inquiry (e.g. an issue completely preventing access to your Dojo or athlete data), add [URGENT] to your email subject. This helps us prioritize your ticket in the queue.
How to make your email more effective:
- Include your name and the email address registered with TrainDojo
- Describe the issue clearly: what you were trying to do, and what happened
- Specify the device, browser, or operating system used
- Attach screenshots if the issue is visual or displays an error message
Frequently Asked Questions about Support
I have an issue with my subscription. Who should I email?
Email info@train-dojo.it with the subject 'Subscription'. If your account shows an expired subscription but you're sure you paid, attach your Stripe payment receipt — we resolve this in hours.
I can't sign in to my account. How do I reset my password?
Use the 'Forgot password?' option on the sign-in page. If the issue persists (e.g. you don't receive the reset email), write to help@train-dojo.it with your account email.
Can I request a demo or walkthrough call?
Yes! Email info@train-dojo.it mentioning how many athletes you coach and the type of facility (PT studio, CrossFit box, martial arts dojo, gym). We'll set up a 20-30 min video call to demo the platform and answer your questions.
How do I report a bug or request a feature?
Email help@train-dojo.it with a description of the bug or improvement. We read every email and user feedback directly drives our development roadmap.
Can I get an invoice for my subscription?
Yes. Invoices are automatically issued by Stripe. If you need an invoice with specific corporate tax details, email info@train-dojo.it with your VAT and billing information.
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